Shipping&Delivery

At Istourplant.com, I am committed to ensuring your orders are delivered promptly and safely. This Shipping & Delivery Policy outlines the shipping methods, timelines, and associated costs for purchases made on the website.

1. Shipping Locations

Istourplant currently ships to:

• Domestic: All states within the United States.
• International: Selected countries. Please check the list of available countries at checkout.

If your location is not listed, feel free to contact [email protected] for assistance.

2. Shipping Methods

I offer the following shipping options:

• Standard Shipping: Estimated delivery within 5–7 business days.
• Expedited Shipping: Estimated delivery within 2–3 business days.
• Overnight Shipping: Next-business-day delivery for orders placed before [10] PM.

Shipping methods and availability may vary depending on your location and order size.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

• The weight and dimensions of your order.
• The shipping method selected.
• The delivery destination.

Free standard shipping is available for orders over $ (domestic only).

4. Processing Time

• Orders are processed within 1–2 business days of payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.

5. Delivery Timeframes

Delivery timeframes depend on the shipping method chosen and your location:

• Domestic: 5–7 business days for standard shipping.
• International: 10–14 business days (varies by destination).

Note: Unexpected delays caused by carriers, weather, or customs are beyond my control.

6. Order Tracking

Once your order is shipped, you will receive an email with tracking information. Use this information to monitor your shipment’s progress.

7. Delivery Issues

If your package is delayed, lost, or arrives damaged:

• Contact [email protected] with your order number and details.
• For damaged items, please include photos of the damage for a faster resolution.

8. International Shipping

• Customers are responsible for any customs duties, taxes, or fees imposed by their country.
• Delivery timeframes for international orders are estimates and may vary based on customs processing times.

9. Non-Deliverable Packages

If an order is returned to me due to an incorrect or incomplete address provided by the customer:

• I will contact you to correct the address and reship the order. Additional shipping fees may apply.

Contact Information

If you have questions or concerns about shipping and delivery, please contact:

• Phone: +1 214-314-5720
• Email: [email protected]
• Address: 813 Fancher Drive, Kittredge, Colorado, US 80457